QuickBooks™ Point of Sale: Failed to open company

When trying to open your company file in Point of Sale, you see the following error:

Failed to open company

Why is this happening?

  1. 1) Damage to the company file
  2. 2) Company file was converted to Point of Sale Version 12.0 or higher using a Windows XP SP2 Operating System

Detailed Instructions

Solution 1: Create a test company file and then try again

  1. 1) Open Point of Sale.
  2. 2) From the Start Company screen, select create new company, and then click Next.
  3. 3) In the Company Name field, type Test, and then click Create.
  4. 4) Once the test file opens, choose File > Company operations, and click Next.
  5. 5) Select open existing company, choose your company file, and click Next.

Solution 2: Restore a backup

  1. 1) Open Point of Sale and select the Test company file.
  2. 2) Choose File > Company operations.
  3. 3) Select Restore from backup and click Next.
  4. 4) Select Browse to alternate backup file and click Browse.
  5. 5) In the left window, navigate to:
    • 1) Windows 7 and 8: C:\Users\Public\Public Documents\Intuit\QuickBooks™ Point of Sale 11.0\Data\“Your Company Name”\Backup\
    • 2) Windows XP: C:\Documents and Settings\All Users\Shared Documents\Intuit\QuickBooks™ Point of Sale 11.0\Data\“Your Company Name”\Backup
  6. 6) Select the most recent backup and click Next. This will restore your company file to the date and the time the backup was created.

Solution 3: Rename the Company File

Note: If you do not want to change the entire name, you may add a letter or number at the end of the name

  1. 1) Go to the location of your Company File
  2. 2) Rename the Company File
  3. 3) From the Company File location, right click the file name, select rename and enter the new file name
  4. 4) Open your Company File in Point of Sale again


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