Our NOC technicians will troubleshoot and proactively address issues on monitored servers, and independently resolve alerts and tickets for you – further minimizing downtime for your business. Our AV management is expanded – we proactively update definitions and reinstall AV software as necessary, keeping you and your clients secure with the knowledge that they are always protected. The NOC team will delete unwanted logs or clean up disks as needed, so you and your clients will never miss a beat.

You can create and assign issue-based tickets to our NOC technicians for full problem resolution. Time-consuming routine maintenance tasks (see ‘Key Features’ above) can also be outsourced to the NOC team, freeing you to focus on growing your business. Our AV management is expanded even further – NOC technicians update definitions and assist in the cleanup of found viruses, minimizing the time you have to spend managing your AV solution. Lights out management is expanded; the NOC will reboot any server identified as offline, regardless of alert or issue.