Remote Monitoring and Management
Merchant Light,LLC's RMM platform dramatically increases your operational efficiency. Our intuitive, SaaS-based management portal allows you to easily backup, monitor, troubleshoot, and maintain desktops, servers, mobile devices and other endpoints for your clients. Our years of experience monitoring tens of thousands of alerts and devices has helped us create a simplified, ticket-based workflow that takes the pressure off of your technicians and allows you to focus on driving your business forward.
We offer three distinct service levels, each targeted to suit specific requirements:
Essential Server Care For those that prefer a hands-on approach, Essential Care provides back-office monitoring that helps you reduce the time needed to filter alerts and research resolutions. Our RMM software monitors all of your servers, and our NOC will alert you – day or night – when critical issues arise.
Preferred Server Care Are your technicians spending too much time troubleshooting and resolving issues? With Preferred Server Care, you can completely offload server monitoring and management to Merchant Light,LLC’s NOC. Alerts generated by our RMM software are sent to our remote remediation team, which connects to troubled servers to apply the appropriate solution – and you can monitor systems and ticket statuses from anywhere.
Elite Server Care If you need the best of the best, Elite Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server issues, whether they are generated by our RMM alerts or raised by your team via our ticketing system. You benefit from the Merchant Light,LLC's NOC critical notification and remediation teams, as well as the remote troubleshooting team for your service requests. You can forward any event identities, application messages, windows error messages and other anomalies to Merchant Light for best-effort troubleshooting and resolution.